Refund policy
We have a 14 day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@modedreieich.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first being returned will not be accepted.
If you have any questions about returns, you can contact us at any time at info@modedreieich.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item so that we can assess the problem and find a solution. It is true.
Exceptions/Non-returnable items
Certain types of items cannot be returned, such as: B. perishable goods (e.g. food, flowers or plants), customized products (e.g. special orders or personalized products). items) and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
exchange
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@modedreieich.com.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@modedreieich.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first being returned will not be accepted.
If you have any questions about returns, you can contact us at any time at info@modedreieich.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item so that we can assess the problem and find a solution. It is true.
Exceptions/Non-returnable items
Certain types of items cannot be returned, such as: B. perishable goods (e.g. food, flowers or plants), customized products (e.g. special orders or personalized products). items) and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
exchange
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@modedreieich.com.