Frequently asked Questions

What happens when I place an order?

Once you place an order, our team immediately reviews the details to ensure accuracy and completeness. We will then issue an invoice with the total amount, including any taxes and shipping costs. This invoice will be sent to you immediately by email. Payment can be made conveniently via PayPal or bank transfer. Once payment is received, we will initiate the fulfillment process to ship your order efficiently.

Will I receive a tracking number for my order?

Absolutely! We exclusively use DHL for shipping, and every wholesale order is shipped with insurance for added security. As soon as your order is handed over to DHL, an automated email containing your unique tracking number will be sent to the email address associated with your order. This tracking number allows you to monitor the progress of your shipment in real-time, ensuring you stay informed about the delivery status until it reaches your doorstep.